Instructions
This process will download a small agent to your mac. When launched it will allow us to help you remotely.
- Clicking on the link at the bottom of this page will download the Quick Connect Agent.
2. Once downloaded, open your Downloads folder (Finder, Go menu)
3. Double click on the RemotixQC.zip to expand and then double click on the RemotixQC icon to run it. Or, if it has automatically expanded as they sometimes do, it will just be a small round blue icon, just double click on the RemotixQC icon.
4. If you running 10.14 (Mojave) or higher you will need to give the agent a bit more access so proceed to step 5… otherwise you’ll be good to go.
5. Click on the Apple menu and choose System Preferences.
6. Click on Security and Privacy.
7. Click on the padlock in the lower left corner and unlock your mac with your password
8. Scroll down until you see Accessibility.
9. Click the Remotix QC in the right hand pane to give it a checkbox.
10. You might also, scroll until you see Screen Recording in the left pane and checkbox Remotix Agent that in the same way.
OK, let’s start. Click here to download the agent
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